Lumelle Customer InformationOctober 2026

Privacy Policy

Your personal data is treated with utmost discretion, security, and integrity across all our operations.

Serving China · India · Bangladesh

“Lumelle ('mylumelle.com', 'we', 'our', or 'us') respects the privacy of our clientele across China, India, and Bangladesh. This policy explains what information we collect when you browse our catalog, submit an order, or converse with our concierge, and how that information is safeguarded.”

#011. Information We Collect

When placing an order or communicating with us, we collect only information essential to serve you: • Contact details: Full name, phone/mobile number, email address. • Delivery destination: Street address, city/district, state/province, postal code, and country. • Order records: Purchased product items, selected variants, order reference number, currency preference, and payment status history.

#022. How We Use Your Data

Your information is used strictly for: • Fulfilling and shipping your order to your designated address. • Providing automated shipment tracking updates and SMS/WhatsApp delivery coordination. • Assisting you with returns, size exchanges, and customer support inquiries. • Preventing fraud and maintaining transparent store records.

#033. No Selling or Unwarranted Sharing of Data

We do not sell, rent, lease, or monetize your personal information to third-party advertisers or data brokers under any circumstance. We share delivery particulars only with licensed, bonded regional couriers (e.g. SF Express, Delhivery, Blue Dart, Steadfast) solely to complete physical delivery.

#044. Cookies & Local Storage

Our site uses lightweight browser local storage strictly for essential user experience: remembering your active shopping bag contents, maintaining your chosen language (English, বাংলা, or 中文), and preserving your preferred currency (₹ / ৳ / ¥). We do not deploy invasive cross-website marketing cookies.

#055. Your Rights & Data Deletion Requests

You have the permanent right to request an extract of the personal records we hold for your orders or request permanent deletion of your customer record. To make a deletion request, simply email [email protected] with your name and telephone number, and our data protection desk will fulfill your request within 7 business days.

Need more information?

Have a question about this policy? Contact our team for help.

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