Return & Refund Policy

To qualify for a refund or replacement: • The item must be unworn, unwashed, and free of any perfumes, marks, or alterations. • All original tags, seals, protective films, and dust bags must be intact. • The product must be returned in its original Lumelle protective box.

Initiating a return is quick and effortless: 1. Message our dedicated WhatsApp Concierge (link in footer) or email [email protected]. 2. Provide your Order Number (e.g. LUM-20261017-0001) and a short reason for return. 3. Our customer care team will verify details and arrange reverse pickup or send return shipping instructions within 24 hours.

• Defective, damaged, or incorrect items: Lumelle covers 100% of return shipping costs and will immediately send a replacement or full refund. • Discretionary returns (change of style / preference): The customer is responsible for standard return carrier postage.

Because Cash on Delivery orders are paid in physical cash to the courier, refunds cannot be paid back in cash. Once your returned parcel passes quality inspection at our hub, refunds are credited securely within 3 to 5 business days via: • India: UPI or direct NEFT/IMPS bank transfer. • Bangladesh: bKash, Nagad, or bank transfer. • China: Alipay, WeChat Pay, or bank transfer.

For health, personal hygiene, and fabric integrity reasons, intimate silk sleepwear bottoms, opened beauty / skincare tools, and items explicitly marked as 'Final Clearance' are non-returnable unless received with a confirmed manufacturing defect.